Privacy Policy

Introduction

Trilo mobile application ("we", "Trilo", hereinafter referred to as "Website") is committed to protecting the privacy of the users of the application (including streamers and buyers/customers, whether registered or not). Please read this Privacy Policy carefully to understand how the application is going to use the information supplied by you to the application.

This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

User’s Consent

This Privacy Policy, which may be updated/amended from time to time, deals with the information collected from its users in the form of personal identification, contact details, birth details, and any forecast made using the supplied information and how such information is further used for the purposes of the Website. By accessing the Website and using it, you indicate that you understand the terms and expressly consent to the Privacy Policy of this Website. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

Your continued use of this Website shall confirm that you have provided your unconditional consent and agree to the terms of this Privacy Policy as regards collecting, maintaining, using, processing, and disclosing your personal and other information in accordance with this Privacy Policy.

This Privacy Policy is to be read along with the respective Terms of Use or other terms and conditions as provided on the Website.

Commitment

The Website intends to protect the privacy of all kinds of users visiting the platform, irrespective of whether the user is a registered user or merely a visitor. It is recommended to every user to understand what types of personally identifiable information are collected. It is further clarified that the Website does not deal in selling or renting the information supplied to the Website.

The Website does not commit to treating or providing solutions for users with weak mental health, including any user who has thoughts related to committing suicide, self-destruction, etc. Such users are advised to stop using the present Website with immediate effect, and any continued use of the Website by such persons would be considered solely at the user’s risk. The Website shall have no liability for any untoward event in such scenarios. The Website declares that the information provided by such users can be shared, if required, with law enforcement authorities. Such information is not protected from any kind of non-disclosure or confidential agreements either with the Website or with any third party involved herein.

Information Collected by Website

Personal Identifiable Information

The information qualifies as personal in nature when the information collected identifies a specific end user. Such information would be collected by the Website during the following actions:

• Creating an account / Registration data: While accessing the Website, the User of the Website may be required to create an account. The personal information which may be sought while creating an account shall include, but not limited to, the Full name, Address, Telephone Number, Email address, Date of Birth, Gender, Location, Photograph, and any other items of ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules, 2011 enacted under the Information Technology Act, 2000. It is hereby informed to all Users that the email address or phone number together with a password or OTP is used for securing the User’s profile and for effective implementation of the personalized Email and SMS Services provided by the Website to the User. In the event that no registration is made by the User, the Website may not be able to provide any services due to non-availability of the personal identifiable information of the User.
• Other information: We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).
• Booking a paid service: While booking a service through the Order Form, the personal information which may be sought would include, but not limited to, the information mentioned in Column 1(a), financial information inclusive of bank account information, credit card or debit card details, or other payment instrument details through a secure third-party gateway, IP (Internet Protocol) Address, and any other information that a User may provide during booking a paid service on the Website. Such information is kept highly confidential.
• Log Files, IP Address, and Cookies: The Website collects information that is stored by your browser on your computer’s hard drive via cookies. It further automatically logs generic information about the user’s computer connection to the Internet (Session Data). The Website may store temporary or permanent cookies on the user’s computer. Cookies allow the web server to recognize the user’s computer each time the user returns to the Website, including the time and date of the visit, pages viewed, length of time, verify registration or password information, etc. Such cookies are usually only read by the server that placed them, and the user may choose to block these cookies on their computers. Please note that if cookies are turned off, the user may be prevented from using certain features of the Website. The Website uses cookies to personalize the user’s experience on the Website and to display advertisements according to the user’s preferences.
• Miscellaneous Activities: The Website may collect any other information which may be mandatory to be disclosed and further may receive any other information via email or other methods, including contracts regarding specific services availed from the Website or any products bought from the Website. Such information may not be made part of the User-Member’s Profile but shall be used only for addressing specific needs or concerns of the User.

Non-Personal Identifiable Information

The information qualifies as non-personal in nature when it does not identify a specific end user. Such information is collected when the user visits the Website, cookies, etc., and would include but not be limited to the following:

• URL (Uniform Resource Locator) of the previous website visited by the User before visiting this Website or the URL of the website the User visits after visiting this Website.
• Internet service provider / IP Address / Telecom service provider.
• Type of Browser used for accessing the Website.
• Geographical Location.

Such non-personal identifiable information is used by the Website for purposes including but not limited to troubleshooting connection problems, administering the Website, analyzing trends, gathering demographic information, frequency of visits to the Website, average length of visits, pages viewed during a visit, compliance with applicable law, and cooperating with law enforcement activities, etc.

The information is used for improving site content and performance, and the Website may share this information with Third-Party Service Providers and Third-Party Advertisers to measure the overall effectiveness of the Website’s online advertising, content, programming, and for other bona fide purposes as required.

User Responsibility

The User hereby represents and confirms that the information provided to the Website is authentic, correct, current, and updated. The Website and its entities shall not be responsible for the authenticity of the information that the User may provide. The User shall be personally liable and indemnify the Website for any breach of any provision.

Security Measures

The security of the personal information supplied by the User is very important to the Website. The Website takes various measures, including reasonable physical and electronic security measures to guard against unauthorized access to the information. The personal information of a user is collected on a secured server. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between the Bank’s page and payment gateways in an encrypted manner. However, please note that no data transmission can be guaranteed to be completely secure. Hence, the user is advised to take precaution and care against any sharing of the details submitted on the Website, including the login details generated after registration. The Website is not responsible for the security or confidentiality of communications the user may send through the Internet using email messages, etc.

Usage of the Information

The information collected by the Website may be used for any purpose as may be permissible under the applicable law and shall include but not be limited to the following:

• To administer your account and provide our services to you:
• Create and manage your account
• Provide you with customer support and respond to your requests
• Communicate with you about our services
• Personalize pricing, offer discounts, and other promotions, and complete your transactions
• To help you connect with other users:
• Recommend you to other members and recommend other members to you
• Show members’ profiles to one another
• Enable members to search for and connect with members
• For providing a personalized browsing experience:
• While guaranteeing the anonymity of the user, the personal information collected may be used for research purposes, improving marketing and promotional efforts, analyzing usage, improving the content of the Website, product offerings, and customizing the Website’s layout for user needs.
• With IP tracking details and Cookies data:
• The Website will use it only for facilitating the usage of the website and providing a personalized experience. Any sensitive information will not be provided to any third party without the consent of the User.
• All information (and copies thereof) collected by the Website, including Personal Information, User Data, and other information related to your access and use of the services offered, may be retained for such periods as necessary, including but not limited to, compliance with statutory or legal obligations, tax laws, potential evidentiary purposes, and other reasonable purposes such as implementing, administering, and managing your access and use of our services or resolution of disputes.
• To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, the Website may use the data collected through cookies, log files, device identifiers, location data, and clear gifs information to:
  • Remember information so that you will not have to re-enter it during your visit or the next time you visit the site;
  • Provide custom, personalized content and information, including advertising;
  • Provide and monitor the effectiveness of Services offered by the Website;
  • Monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the Website and its Services;
  • Diagnose or fix technology problems;
  • Otherwise plan for and enhance the service.
• The Website uses certain third-party analytics tools to measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature, sent by the User’s device, including the web pages visited, add-ons, and other information that assists the Website in improving the Services. Such information is collected from Users in the form of anonymized logs, so that it cannot reasonably be used to identify any particular individual User.

Confidential Information

The Website aspires to take care of all the information provided to it by its Users which may be termed as confidential. Such confidential information which is not required to be disclosed to the Website is specifically excluded from the definition of Personal Information and shall not be collected/used. The confidential information of the User shall not be disclosed or shared by the Website, its employees, its agents, or any third-party contractors including the experts either orally or in writing except for the following circumstances:

• If the Website believes there is a significant/real/imminent threat or risk to User’s health, safety, or life or to the health, safety, or life of any other person or the public.
• If such confidential information must be shared in accordance with the law including any investigation, Court summons, judicial proceedings, etc.
• To protect and defend the rights or property of the Website.

Children Privacy Policy

The Website requires that the User visiting and using the services are above 18 years of age. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE ANY OF THE SERVICE PROVIDED BY THE WEBSITE AT ANY TIME OR IN ANY MANNER. If it comes to the knowledge of the concerned parent regarding sharing of any information of a child under the age of 18, contact the Website immediately. We will take appropriate steps and delete the data from the Website’s systems.

Safety and Security

Trilo honors users' privacy and employs best practices to secure the user's personal details, such as birth details, address, etc., and also financial details such as credit card or debit card transaction details. Trilo uses the best encryption methodologies to ensure secure transactions from our side and thus encourages our clients to use their credit/debit cards on Trilo with full confidence. By doing so, we strive for the safety and security of our users, making their experience with Trilo absolutely safe and secure.

Disclaimer

THE WEBSITE IS NOT RESPONSIBLE FOR ANY COMMUNICATION BETWEEN THE USER AND THE THIRD-PARTY WEBSITE. THE USER IS ADVISED TO READ THE PRIVACY POLICY AND OTHER POLICIES OF THE THIRD PARTY ON THEIR WEBSITES, AND THIS WEBSITE SHALL NOT BE HELD LIABLE FOR SUCH USAGE MADE ONLY BECAUSE A LINK TO THE THIRD-PARTY WEBSITE WAS PROVIDED ON THE PAGE OF THIS WEBSITE.

Grievance Officer

Grievance Officer Name: Dinesh Kumar Email: jiva6514@gmail.com

The above Officer is appointed in accordance with the Information Technology Act 2000 and rules made thereunder. The Officer can be contacted if there are any discrepancies found on the Website or if there is any breach of Terms of Use, Privacy Policy, or other policies or any other complaints or concerns.